Uptime & Servers
Here at INSTA Host we are more than aware
that a website is useless unless it is
online! When your web site is down so are
your emails and your online business is
unavailable to your customers. This is the
#1 area of customer frustration in web
hosting and it is the #1 area that our
quality assurance team focuses their
attention to prevent server failures.
Here are the ways we manage our servers and
maintain our 99.9% uptime.
Quality Hardware And Data Center
It is essential that in today's web hosting
environment that a web hosting company
purchases high quality servers. Server
requirements vary radically in a number of
areas including disk space, processor speed
and connectivity capabilities. Some
companies purchase servers with low
requirements in some or all of the essential
areas, GreenGeeks does not. We purchase
robust energy efficient servers with Intel
Dual Quad Core Xeon processors, 8GB ram,
Large Raid 10 storage arrays for maximum
performance & redundancy along with 100 Mbps
connectivity to our switches.
In addition our servers are hosted in a
unique, former military bunker located inthe
UK, the only UK data centre 100%
powered by renewable energy,
wind-powered with bio-diesel generators as
emergency back-up. This naturally cool
environment means that the bunker's cooling
systems operate much more efficiently than a
traditional datacentre. Additionally, our
advanced servers are 60% more efficient
than standard web servers. We strongly
believe that "Eco friendly" ICT solutions
should be more powerful and reliable than
more traditional, energy wasteful solutions
- and our technologies support our belief!
The facility boasts an FM 200 fire
suppression system with early pre-fire
detection mechanisms. The facility is
staffed by administrators and security
personnel 24x7x365, including biometric and
key card security systems with a rack level
locking mechanism.
The Amount Of Clients On A Server
Too many clients can overload a server in
the disk space, bandwidth and processor
usage. Unlike some of our competitors INSTA
Host does not try to squeeze as many clients
as possible onto a server. We gladly
sacrifice some of the profit we could make
by adding more customers onto a server by
not adding those "extra" and thereby
lowering the server workload to ensure that
it is running at optimal levels. We are
committed to maintaining a 30% flex space on
each server to ensure this is consistantly
achieved.
Pro-active & Reactive Server Monitoring
Server monitoring is an essential part of
what we do to proactively ensure that any
potential problems on any of our servers are
addressed quickly before issues arise. We
have a 10 second monitoring system on every
one of our servers and the services that run
on them, such as HTTPD, MySQL, EXIM (Mail)
and other critical services. This allows our
system administrators to be notified of a
failure within 10 seconds, which results in
a quick resolution time to any service
interruptions that may occur.
On top of our reactive 10 second
server/service monitoring, we're proactively
monitoring the servers health in real-time.
This serves as our early warning system
which allows our system administrators to
quickly identify problems and temporarily
kill any processes that could potentially
cause extended periods of downtime. If an
abusive client or script is identified as
causing repeated load spikes on the server
that is affecting service, the clients
account is suspended until we are able to
work directly with the client to resolve the
issue. Clients who are identified as abusers
are removed.
Conclusion - Our uptime guarantee and how
we maintain our servers.
Server uptime is of great importance INSTA
Host. We understand that this is essential
for our clients and we take uptime very
seriously. Our robust hardware and world
class data facility as well as the lower
amount of clients we have on a server and
our pro-active/reactive service monitoring
permits us to run at absolute efficiency and
maintain our great service record. In the
event that a hardware failure is beyond
recoverable we have backups of our clients'
data and we are able to get their web sites
back up quickly and efficiently. All of
which are achieved from our Carbon Zero data
centre - ensure that service quality does
not cost the earth! |
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INSTA Host - Go
Green!
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of the INSTAPRISE Solutions Group. INSTAPRISE Solutions
offer Carbon Zero ICT & business solutions from
SoHo-SME-Corporate clients.
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