Terms and Conditions: You indicate acceptance of these terms and conditions of service by placing an order with INSTAHOST (including INSTASITE)  part of INSTAPRISE Solutions Ltd. This is a legal contract - please ensure that you read and understand each part of these terms.  The following terms and conditions will not be varied for individual customers.  INSTAPRISE Solutions will have no hesitation in enforcing all conditions through legal channels. 1 DEFINITIONS 1.1 In this Agreement the following words and expressions shall have the following meanings: 1.1.1 "downtime" means any service interruption in the availability to visitors of the Website; 1.1.2 "intellectual property rights" means patents, trade marks, design rights, applications for any of the foregoing, copyright, topography rights, database rights, rights in know-how, trade or business names and other similar rights or obligations, whether registrable or not in any country; 1.1.3 "INSTAHOST " means INSTAHOST (including INSTASITE)  part of the INSTAPRISE Solutions Ltd 1.1.4 "IP address" stands for internet protocol address which is the numeric address for the server; 1.1.5 "ISP" stands for internet service provider; 1.1.6 "server" means the computer server equipment operated by INSTAHOST  in connection with the provision of the Services; 1.1.7 "the Services" means web hosting, domain name registration, email and any other services or facilities provided by INSTAHOST . 1.1.8 "spam" means sending unsolicited and/or bulk emails; 1.1.9 "virus" means a computer programme that copies itself or is copied to other storage media, including without limitation magnetic tape cassettes, memory chips, electronic cartridges, optical discs and magnetic discs, and destroys, alters or corrupts data, causes damage to the user's files or creates a nuisance or annoyance to the user and includes without limitation computer programs commonly referred to as "worms" or "trojan horses"; 1.1.10 "visitor" means a third party who has accessed the Website; 1.2 Product specifications and details may be found at URL. 1.3 Words denoting the singular shall include the plural and vice versa and words denoting any gender shall include all genders. 1.4 The headings of the paragraphs of this Agreement are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of this Agreement. 2 INTRODUCTION 2.1 The Customer wishes to provide INSTAHOST with data that will be hosted on INSTAHOST 's servers and made accessible via the Internet. 2.2 INSTAHOST provides web hosting services and has agreed to host the Customer's data upon the following terms and conditions. 3 DUTIES 3.1 INSTAHOST  shall provide to the Customer the Services specified in their order subject to the following terms and conditions. 3.2 The Customer shall deliver to INSTAHOST  the website and the software used in the website which is owned by the Customer, or licensed to him by a third party or INSTAHOST  ("the Customer Software), in a format specified by INSTAHOST . 4 CHARGES ,PAYMENT AND MONEY-BACK GUARANTEE 4.1 Payment methods include credit cards (including MasterCard and Visa), debit cards (including Switch/Maestro) and direct debits, Paypal, NoChex and Google Checkout or Standing Orders. 4.2 INSTAHOST  do not accept cheques, postal orders, cash or any other form of payment other than those outlined in 4.1 4.3 The Charges are quoted exclusive of VAT, which if payable shall be paid by the Customer. 4.4 INSTAHOST  shall be entitled to charge interest in respect of late payment of any sum due under this Agreement, which shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of the Bank of England from time to time in force. 4.5 INSTAHOST  do not provide credit facilities. 4.6 From time to time INSTAHOST  may make enquiries on the Customers company, proprietor or directors of the Customers company with credit reference agencies. These agencies may record that a search has been made and share this information with other businesses. INSTAHOST WILL report any adverse payment schedules, non-payment or unpaid cancellations which WILL adversely affect your credit rating. 4.7 INSTAHOST  provide "Money-Back Guarantees" on certain products. Should your product qualify for this guarantee please raise a support ticket at www.INSTASUPPORT.co.uk within 30 days of placing your order for a full refund. This guarantee excludes domain names which may not be cancelled once ordered. Customers are limited to using the money-back guarantee once. 4.8 Pro-rata refunds will not be issued for yearly services that are cancelled before then end of the year. 4.9 Should your chosen payment method fail INSTAHOST will attempt to settle your invoice using any other payment facilities available on your account. 4.10 All services will renew until cancelled by the customer. INSTAHOST emails the customers primary email address prior to renewal of services, it is the customers responsibility to cancel services prior to renewal as no refund can be made once renewal has occurred. 4.11 Customers must notify us at least 72 hours before a service is renewed if they wish to cancel that service. The cancellation process must be fully completed by you before your account is cancelled. 4.12 Customers MUST cancel using the www.instasupport .co.uk support ticket service.  There is no other way to cancel your service.  Failure to utilise this facility will result in your account being restricted but active which will incur charges.  INSTAHOST will commence legal recovery procedings (including interest as detailed in 4.4) through the small claims court -this action WILL adversely affect your credit rating.  4.13 INSTAHOST reserve the right to restrict access and  to websites, domain names, and all services whilst continuing charging for services. Upon 28 days of Non-payment INSTAHOST reserves the right to delete all data on the provided web-space.  This will NOT constitute cancellation as the Webspace being charged for will still be in place 5 IP ADDRESSES 5.1 INSTAHOST  shall maintain control and ownership of the IP address that is assigned to the Customer as part of the Services and reserves the right in its sole discretion to change or remove any and all IP addresses. 5.2 Where INSTAHOST  changes or removes any IP address it shall use its reasonable endeavours to avoid any disruption to the Customer. 6 SOFTWARE LICENCE AND RIGHTS 6.1 If the Customer requires use of software owned by or licensed to INSTAHOST  ("INSTAHOST 's software") in order to use the Services, INSTAHOST  grants to the Customer and its employees, agents and third party consultants and contractors, a royalty-free, world-wide, non-transferable, non-exclusive licence to use INSTAHOST  Software in object code form only, in accordance with the terms of this Agreement. For the avoidance of doubt, this Agreement does not transfer or grant to the Customer any right, title, interest or intellectual property rights in INSTAHOST  Software. 6.2 In relation to INSTAHOST 's obligations under this Agreement in connection with the provision of the Services, the Customer grants to INSTAHOST  a royalty-free, world-wide, non-exclusive licence to use the Customer Software and all text, graphics, logos, photographs, images, moving images, sound, illustrations and other material and related documentation featured, displayed or used in or in relation to the website ("the Content"). For the avoidance of doubt, this Agreement does not transfer or grant to INSTAHOST  any right, title, interest or intellectual property rights in the Customer Software or the Content. 6.3 The Customer undertakes that he will not himself or through any third party, sell, lease, license or sublicense INSTAHOST  Software. 6.4 INSTAHOST  may make such copies of the Customer Content as may be necessary to perform its obligations under this Agreement, including back up copies of the Content. Upon termination or expiration of this Agreement, INSTAHOST  shall destroy all such copies of the Content and other materials provided by the Customer as and when requested by the Customer. 7 SERVICE LEVELS AND DATA BACKUP 7.1 INSTAHOST  shall use its reasonable endeavours to make the server and the Services available to the Customer 100% of the time but because the Services are provided by means of computer and telecommunications systems, INSTAHOST  makes no warranties or representations that the Service will be uninterrupted or error-free and INSTAHOST  shall not, in any event, be liable for interruptions of Service or downtime of the server. 7.2 INSTAHOST  carries out data backups for use by INSTAHOST  in the event of systems failure. INSTAHOST  do not provide data restoration facilities for individual customers. Even though every effort is made to ensure data is backed up correctly INSTAHOST  accepts no responsibility for data loss or corruption. 8 ACCEPTABLE USE POLICY 8.1 The website and use of the Services may be used for lawful purposes only and the Customer may not submit, publish or display any content that breaches any law, statute or regulation. In particular the Customer agrees not to: 8.1.1 use the Services or the website in any way to send unsolicited commercial email or "spam", or any similar abuse of the Services; 8.1.2 send email or any type of electronic message with the intention or result of affecting the performance of any computer facilities; 8.1.3 publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful material or information, or any material or information which infringes any intellectual property rights (for the avoidance of doubt this includes licensed software distributed as Warez), via the Services or on the Website; 8.1.4 threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others; 8.1.5 engage in illegal or unlawful activities through the Services or via the Website; 8.1.6 make available or upload files to the website or to the Services that the Customer knows contain a virus, worm, trojan or corrupt data; or 8.1.7 obtain or attempt to obtain access, through whatever means, to areas of INSTAHOST 's network or the Services which are identified as restricted or confidential. This includes leaving your home directory whilst using SSH access to servers. 8.1.8 operate or attempt to operate IRC bots or other permanent server processes. 8.2 The Customer has full responsibility for the content of the Website. For the avoidance of doubt, INSTAHOST  is not obliged to monitor, and will have no liability for, the content of any communications transmitted by virtue of the Services. 8.3 If the Customer fails to comply with the Acceptable Use Policy outlined in Clause 8.1 INSTAHOST  shall be entitled to withdraw the Services and terminate the Customer's account without notice and with immediate effect. 9 ALTERATIONS AND UPDATES All alterations and updates to the website shall be made by the Customer using the online account management facility, FTP access or SSH access where available. The Customer will be issued with a user name and password in order to access the account. The Customer must take all reasonable steps to maintain the confidentiality of this user name and password. If the Customer reasonably believes that this information has become known to any unauthorised person, the Customer agrees to immediately inform INSTAHOST  and the password will be changed. 10 WARRANTIES 10.1 The Customer warrants and represents to INSTAHOST  that INSTAHOST 's use of the Content or the Customer Software in accordance with this Agreement will not infringe the intellectual property rights of any third party and that the Customer has the authority to license the Content and the Customer Software to INSTAHOST  as set out in Clause 6.2. 10.2 All conditions, terms, representations and warranties that are not expressly stated in this Agreement, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded. In particular and without prejudice to that generality, INSTAHOST  shall not be liable to the Customer as a result of any viruses introduced or passed on to the Customer. 11 INDEMNITY The Customer agrees to indemnify and hold INSTAHOST  and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against INSTAHOST  arising out of any breach by the Customer of the terms of this Agreement or other liabilities arising out of or relating to the Website. 12 LIMITATION OF LIABILITY 12.1 Nothing in these terms and conditions shall exclude or limit INSTAHOST 's liability for death or personal injury resulting from INSTAHOST 's negligence or that of its employees, agents or sub-contractors. 12.2 The entire liability of INSTAHOST  to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen. 12.3 In no event shall INSTAHOST  be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or INSTAHOST  had been made aware of the possibility of the Customer incurring such a loss. 13 TERM AND TERMINATION 13.1 This Agreement will become effective on the date the service is ordered and shall continue until terminated by either party in writing of its intention to terminate the Agreement,  any cancellation MUST be terminated through the INSTASUPPORT.co.uk website 72 hours prior to renewal.  Failure to follow this procedure will result in the service being continually charged, regardless of service status.  As soon as any debts total  £100 immediate recovery action will be taken. 13.2 INSTAHOST  shall have the right to terminate this Agreement with immediate effect by notice via email to the Customer if the Customer fails to make any payment when it becomes due or fails to respond to communications regarding services or payments. 13.3 Either party may terminate this Agreement forthwith by notice in writing to the other if: 13.3.1 the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or 13.3.2 the other party commits a material breach of this Agreement which cannot be remedied under any circumstances; or 13.3.3 the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or 13.3.4 the other party ceases to carry on its business or substantially the whole of its business; or 13.3.5 the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets. 13.4 Any rights to terminate this Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of this Agreement as at the date of termination. 13.5 On termination all data held in the customers account will be deleted unless part of an investigation. 13.6 Any time of abuse towards INSTAHOST staff will result in immediate termination of service and client details being passed to relevant authorities and Web Host Groups. "Abuse" includes (yet is not restricted to) inappropriate language / behaviour, unbusinesslike language / behaviour, insulting language / behaviour. 14 ASSIGNMENT 14.1 INSTAHOST  may assign or otherwise transfer this Agreement at any time. 14.2 The Customer may not assign or otherwise transfer this Agreement or any part of it without INSTAHOST 's prior written consent. 15 FORCE MAJEURE Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet Service Provider, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events. 16 SEVERANCE If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated. 17 NOTICES Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served 2 days following the date of posting. 18 ENTIRE AGREEMENT This Agreement contains the entire Agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. This Agreement may be updated without notice. 19 GOVERNING LAW AND JURISDICTION This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts. 20 DOMAIN NAME REGISTRATION 20.1 Domain names are not deemed to be successfully registered until they appear in the relevant whois database of the top level domain name registrar. In the event that a domain name is unavailable when we attempt to register it INSTAHOST  will provide a full refund for that domain name. 20.2 Please return to the main terms and conditions area of this website to view terms and conditions for individual domain name registrars. 20.3 Domain names registered for the 99p INSTAsite special offers will be registered in the name of INSTAHOST, rather than the individual. Premium payment is required should the client require personal registration of the aforementioned domain. 20.4  In latepayment or non-payment situations - INSTAHOST reserves the right to prevent the transfer of all domains until all outstanding payments have been made. 21 SCRIPTING INSTAHOST  are not responsible for customer programming issues other than ensuring that programming languages such as Perl, PHP and ASP are installed and functioning on the web hosting system. 22 PRIVACY To protect your privacy we will not distribute your details to third parties, unless required to do so by law. 23 DATA TRANSFER 23.1 Web hosting accounts include a certain amount of data transfer, if you exceed this amount in any one month your account will be deactivated until you have upgraded to an account that has more data transfer included. 23.2 Web hosting accounts are prohibited from hosting file distribution websites (including but not limited to music, video and software), adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain, sub domain, directory or setting up of sites to facilitate spam campaigns or any illegal activity. 24 SERVER USAGE Should your account use more than 5% of the servers processing power and as a result have a detrimental effect on other customers we will discuss with you alternative solutions for your hosting requirements. 25 AFFILIATE PROGRAMME Commission earned via the affiliate programme will only be paid by using a valid direct debit/credit mandate on your account. It is the customers responsibility to ensure they have this facility. In the event of the customer not being able to obtain this facility then no commission will be paid. 26 EMAIL NEWSLETTER INSTAHOST  communicates with it's customers via email and as such you agree to receive by email our regular newsletter which contains amongst other things changes to our terms and conditions, notification of major outages, updates to our products & features and special offers. 27 WEBSPACE USAGE Unlimited web space is available for genuine web site content, content must be linked into web pages. Customers are prohibited from using the server as a file/backup repository. Customers are expected to employ good house keeping when maintaining their account. 28 MAIL BOXES 28.1 Mail boxes not accessed for 100 days or more may be deleted from the system. 29 INSTASITE Scripts 29:1 INSTAsite considers a site to be sucessfully installed at the time that the full access to the site is forwarded to the client, all installations and testing are recorded to protect INSTAsite/INSTAHOST from litigation. 29.2 Each client has 14 days from the installation date to report any issues with the script, afterwhich FREE script support cannot be assured. 29.3 Any changes made to the script / site by the client will negate the undertakings of 29.2 29.4 INSTAHOST is not responsible for maintaining BACKUPS of any scripts - there is a  £50.00 re-installation charge for all scripts 29.5 Scripts are locked to the INSTAHOST scripts unless 12 months hosting has been paid, afterwhich the script is unlocked and may be moved. 29.6 Once purchased, all INSTAHOST clients are solely responsible for their scripts as such are entitled to complete any changes to their script as they see fit, with the exception of the "Powered by" footer which MUST remain in place unless the additional Non-Branding add-on is purchased. 29.7 Licensed scripts - such as Boonex Community script & AEG Classifieds (list is not exclusive) may be subject to updates - the current version number is displayed in the script admin area alongside the current version. The choice of whether to and responsibility for, updating the script lays entirely with the client. INSTASITE has sucessfully installed the current version at the time of installation. 29.8 Script support is entirely discretional.  If the purchase is via an auction site - support will only be given once Positive feedback is recieved. 29.9 INSTASITE operates a dual transaction policy - the initial site/auction premium is for the installation of the relevant site. The monthly/annual premium paid to INSTAHOST is solely for a hosting account and services.   INSTAHOST is part of INSTAPRISE Solutions Ltd   RRegistered in England 07086655 Vat No: 107 4879 95 Registered Address: INSTAPRISE Solutionsbr>Eco Innovation Centre Peterscourt City Road Peterborough PE1 1SA